Customer.io

Payroll Coordinator

Customer.io

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 per year

Job Level

Junior

About the role

  • Prepare and support end-to-end payroll cycles by validating inputs (timesheets, compensation changes, leaves, bonuses, commissions, reimbursements) and maintaining payroll files and trackers
  • Audit employee data across payroll and HR systems to ensure accuracy, resolve discrepancies, and maintain clean, consistent records
  • Partner closely with the Payroll Lead, People Ops, Finance, and managers to identify, troubleshoot, and resolve payroll-impacting issues
  • Review and maintain accurate payroll setup for new hires, terminations, severance, bonuses, and other employee lifecycle changes
  • Process, validate, and document commissions, bonuses, and other one-off or special payments for audit and reporting purposes
  • Support payroll audits, compliance activities, and ongoing process improvements
  • Assist with tax and benefits administration, including state tax account access, compliance trackers, 401(k) contribution audits, and benefits cost reconciliation
  • Support month-end close activities, including payroll vendor reporting and invoice reconciliation
  • Monitor and route payroll, tax, and benefits-related correspondence

Requirements

  • At least 1 year of hands-on payroll experience
  • Working knowledge of multi-state payroll and basic payroll tax requirements
  • Strong attention to detail and comfort auditing and reconciling data across systems
  • Proficiency with Excel and/or Google Sheets
  • Ability to manage deadlines, prioritize work, and collaborate cross-functionally in a remote environment
  • Experience with ADP or similar payroll systems is a plus
  • Exposure to international payroll is a plus
Benefits
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processingdata auditingdata reconciliationmulti-state payrollpayroll tax complianceExcelGoogle SheetsADPinternational payroll
Soft Skills
attention to detaildeadline managementprioritizationcross-functional collaboration