Customer Success Manager
Customer.io
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 per year
Job Level
JuniorMid-Level
About the role
- Act as project manager for successful onboarding of accounts and ongoing support for customers.
- Collaborate with technical support, sales, product, and engineering when appropriate.
- Transition calls with key stakeholders to outline the general onboarding plan and timetable.
- Conversations with customers to uncover reasons for messaging and help them plan, implement, and follow through with messaging goals.
- Organize data customers will send to their account and how it will be used.
- Be the first point of contact for dedicated support and initial troubleshooting.
- Follow up with customers ~1x/month after onboarding.
- Assess customer’s plan for growth and keep them on path to renew agreements.
Requirements
- 2+ years of proven experience as a Customer Success Manager for technical products
- Fluent in French, Russian, and/or Spanish
- Must be located in a PST time zone and available to work standard PST hours
- Experience in customer success or another customer-facing role
- Background in SaaS
- Experience communicating with software developers in a technical capacity
- Opinionated about customer experience for a business and in general.
- Bonus points: Experience designing lifecycle messages.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementonboardingtechnical supportSaaSlifecycle messagingdata organizationtroubleshootingcustomer communicationproject managementgrowth assessment
Soft skills
collaborationcustomer experiencecommunicationorganizational skillsproblem-solvingstakeholder managementfollow-upplanninginterpersonal skillsopinionated