• communicate directly with our customers via our Support Center
• triage a diversity of support tickets
• work on process improvement
• conduct regular touch points with our Product and Customer Success teams
• help new and existing customers get up and running with our product
• diagnose tricky situations
• aid companies in achieving their business goals

Requirements

Located in Australia with an expected start time of 9am or 10am AEDT
Experience in a technical support role and/or customer-facing role
Familiarity or comfort with offering live channel support
An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
Excellent written and verbal communication skills
Be motivated with a self-starter attitude
Previous work for a SaaS company or an understanding of technical platforms
Ability to work in a fast-paced, team environment
Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

technical support
customer-facing role
basic programming concepts
API
variables
if-else statements
loops
Javascript
SaaS
Marketing Automation

Soft Skills

excellent written communication
excellent verbal communication
self-starter attitude
motivation
teamwork
process improvement
problem diagnosis
customer support
customer success
fast-paced environment

Technical Support Engineer

Support Analyst / Technical Support Specialist

Technical Support Specialist

Senior Technical Support Engineer

Support Engineer