Customer.io

Contract Deal Desk Analyst

Customer.io

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $40 per hour

Job Level

JuniorMid-Level

About the role

  • Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms.
  • Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals.
  • Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process.
  • Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements.
  • Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting.
  • Support revenue forecasting and deal reporting through consistent data hygiene and documentation.
  • Partner with RevOps to maintain and optimize pricing and approval workflows in our systems.
  • Provide extended Sales support during end of month and end of quarter close.
  • Provide insights and feedback on deal trends to inform strategic decision-making.

Requirements

  • 2–4 years of experience in a Deal Desk, Sales Operations, or Revenue Operations role (preferably in SaaS).
  • Strong understanding of deal structures, pricing models, and contract management processes.
  • Proficiency with CRM systems (Salesforce required) and CPQ tools (DealHub).
  • Strong analytical, communication, and problem-solving skills.
  • Ability to work cross-functionally and manage multiple priorities with precision.
  • Experience supporting global GTM teams is a plus.
  • Located in the United States and able to work core hours aligned with Eastern Time (EST).
Benefits
  • Contractors treated as integral members of the team
  • Opportunities to collaborate cross-functionally
  • Opportunities to contribute to key projects
  • Opportunities to make an immediate impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
deal structurespricing modelscontract management processesdata hygienerevenue forecastingdeal reportingprocess improvementsSalesforceCPQ toolsDealHub
Soft skills
analytical skillscommunication skillsproblem-solving skillscross-functional collaborationprecision in managing priorities
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