DevOps Engineer
DIGITAL HARBOR, Inc.
AWSCloudEC2JavaJavaScriptMicroservicesNode.jsPythonSDLCSpringSpring BootSpringBoot
Site Reliability Engineering Manager
Customer.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $195,000 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
- Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide timely, specific coaching and development opportunities for your direct reports
- Hire, onboard, and grow the right people to accomplish business objectives within your squad
- Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
- Collaborate with other Engineering Managers and technical leaders to align on strategy and execution
Requirements
- 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
- 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
- Understands SaaS architecture, languages, technologies, and cloud infrastructure
- Balances pragmatism and vision
- Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
- Builds and nurtures high-performing, distributed teams
- Communicates clearly and directly, both verbally and in writing.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SREinfrastructure designscalable infrastructureSaaS architecturecloud infrastructurepeer reviewQAdocumentationdeploymentmonitoring practices
Soft skills
leadershipcoachingcollaborationempathyaccountabilitycommunicationmentorshipteam buildinginclusivitypragmatism
