CustomBooks™

Product Manager

• Manage existing product features and assist in timely new project deliverables in our annual product roadmap.
• Define requirements, specifications, and design/ for new features, improvements and bugs.
• Lead/Host Product and Developer meetings, drive projects forward and address issues in a timely manner.
• Articulate/communicate to the development team, proactively addressing any native language constraints, cultures or differing work time zones.
• Conduct internal and external training sessions/demos, write Knowledgebase Articles and Release Notes.
• Draft Project Scopes to include: Goals, Business Requirements, Competitive Analysis, Workflows, pose and answer questions/comments.
• Draft Project Product Descriptions (PD’s) documents from Scopes.
• Contribute and test to ensure an easy-to-use, intuitive user experience for core product, integrations, mobile and web applications.
• Moderate level experience in: Jira, Confluence, Asana, Zoho Knowledgebase, Zoom.
• Identify fresh opportunities for innovation and enhancements in our existing SaaS.
• Conduct market research, competitive analysis and customer, subject matter expert, consultant interviews and feedback sessions.
• Help the Product team compile findings into actionable insights.
• Participate in our development process and contribute to the priority of product enhancements.
• Work with QA Manager and team/contractors to: develop, document and test solutions and business cases, keep abreast of projects and timeframes.
• Provide subject-matter expertise on our existing solutions for the organization.
• Other assignments and tasks as assigned.

Product Owner