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Field Service Manager
Custom Truck One SourceField Service Manager coordinating field operations for Custom Truck One Source across Canada. Responsible for equipment maintenance, technician oversight, and customer service excellence.
About the role
Key responsibilities & impact- Dispatch and coordinate Field Service Technicians for all offsite work
- Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
- Review and verify technician work; escalate issues as needed
- Manage incoming service calls and assign resources accordingly
- Maintain compliance with DOT regulations and technician logs
- Review inspection reports, repair orders, and timecards for accuracy
- Update and maintain the Customer Interaction Center daily
- Communicate with customers and internal teams to minimize equipment downtime
- Partner with the Service Manager to improve operations and customer satisfaction
- Support scheduling, including on-call rotations and reporting
- Travel as needed (10–25%) based on business needs
- Ensure adherence to safety standards and participate in CTOS and OEM training
Requirements
What you’ll need- High School Diploma or equivalent (GED)
- Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
- 5+ years of experience in heavy equipment, truck, or construction machinery repair
- Strong knowledge of: Hydraulics, Electrical systems, Chassis and track equipment, Utility equipment (cranes, digger derricks, hi-rail)
- Ability to read and interpret technical manuals and diagnostics
- Strong leadership, communication, and problem-solving skills
- Comfortable using laptops/diagnostic tools
Benefits
Comp & perks- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Dependent Life Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Extended Health Care Coverage
- Virtual Health Services
- Employee Assistance Program (EAP) & Travel Assistance
- RRSP (Registered Retirement Savings Plan)
- Paid Vacation, Holidays & Sick Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
heavy equipment repairhydraulicselectrical systemschassis equipmenttrack equipmentutility equipmentdiagnosticstechnical manualstroubleshootingmaintenance
Soft Skills
leadershipcommunicationproblem-solvingcoordinationcustomer servicetime managementteam collaborationescalation managementoperational improvementsafety adherence
Certifications
High School DiplomaGEDJourneyman Heavy Equipment TechnicianRed Seal Heavy Equipment Technician