Field Service Manager

Custom Truck One Source

Field Service Manager located in Canada for Custom Truck One Source, coordinating technical operations and ensuring service delivery.

Posted 5/23/2026full-timeCalgary • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Dispatch and coordinate Field Service Technicians for all offsite work
Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
Review and verify technician work; escalate issues as needed
Manage incoming service calls and assign resources accordingly
Maintain compliance with DOT regulations and technician logs
Review inspection reports, repair orders, and timecards for accuracy
Update and maintain the Customer Interaction Center daily
Communicate with customers and internal teams to minimize equipment downtime
Partner with the Service Manager to improve operations and customer satisfaction
Support scheduling, including on-call rotations and reporting
Travel as needed (10–25%) based on business needs
Ensure adherence to safety standards and participate in CTOS and OEM training

Requirements

What you’ll need

High School Diploma or equivalent (GED)
Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
5+ years of experience in heavy equipment, truck, or construction machinery repair
Strong knowledge of:
Hydraulics
Electrical systems
Chassis and track equipment
Utility equipment (cranes, digger derricks, hi-rail)
Ability to read and interpret technical manuals and diagnostics
Strong leadership, communication, and problem-solving skills
Comfortable using laptops/diagnostic tools

Benefits

Comp & perks

Life Insurance
Accidental Death & Dismemberment (AD&D)
Dependent Life Insurance
Short-Term Disability (STD)
Long-Term Disability (LTD)
Extended Health Care Coverage
Virtual Health Services
Employee Assistance Program (EAP) & Travel Assistance
RRSP (Registered Retirement Savings Plan)
Paid Vacation, Holidays & Sick Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

heavy equipment repairhydraulicselectrical systemschassis equipmenttrack equipmentutility equipmentdiagnosticstechnical manualstroubleshootingmaintenance

Soft Skills

leadershipcommunicationproblem-solvingcoordinationcustomer servicetime managementteam collaborationresource managementescalationsafety adherence

Certifications

High School DiplomaGEDJourneyman Heavy Equipment TechnicianRed Seal Heavy Equipment Technician