Application Support Specialist

Custom Truck One Source

Application Support Specialist managing core business software applications for Custom Truck One Source. Responsible for daily operations and improvements of technology systems like SalesForce and Infor M3.

Posted 4/21/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Maintain and support application user administration.
Assist in recommending changes and coordinating applications to role based environment.
Identify and implement process improvements for business functions.
Management and coordination of Service Request list.
Coordinate application release updates with vendor and business users.
Ensure compliance with corporate standards.
Plan, test, implement, and troubleshoot software upgrades.
Support and develop end user training documentation.
Develop help desk knowledge base articles.
Work directly with IT teams to resolve technical issues.
Monitor and recommend software licensing changes to control costs.
Monitoring of and responding to application support tickets.
Provide timely status reports by application as needed.
Liaise with the IT PMO for prioritization of requests.

Requirements

What you’ll need

2-3 years of work experience working with SalesForce and other information technology applications.
Understand firsthand what technical work must be managed to achieve superior customer satisfaction.
Comfortable in a matrix management structure and be able to influence from the top and from the sides.
Results oriented, strong quantitative skills, moderate to high EQ and very well-organized.
Bachelor's degree from an accredited four-year College or university preferred.
Minimum of 2 years of experience in working with multi-site operational and technical teams.
Good information technology acumen that is easily translated and communicated to business users.
General understanding of technology as it relates to servers, network, cloud, data warehouse, reporting and analytical tools.

Benefits

Comp & perks

401(k) with Employer Match
Competitive Health Care
Dental, Vision, and Life Insurance
Paid Vacation, Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesForceapplication user administrationprocess improvementssoftware upgradestroubleshootinghelp desk knowledge baseapplication supportsoftware licensingreporting toolsanalytical tools

Soft Skills

customer satisfactionmatrix managementinfluenceresults orientedquantitative skillsemotional intelligenceorganization

Certifications

Bachelor's degree