IT Support

• Provide telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Review current client IT systems for errors or issues.
• Provide technical end-user support, including researching user complaints, answering technical questions, and assisting with application revisions.
• Collaborate with the client’s Technical Committee to determine system requirements.
• Assist in developing new client IT systems to address and fix current issues.
• Devise ways to add functionality to existing computer systems.
• Create analysis reports representing the cost-benefit of proposed upgrades.
• Assist in implementing new systems ready for deployment.
• Test and troubleshoot implemented plans for efficiency.
• Maintain various records and/or documentation.
• Develop Instruction Manuals.
• Train clients' employees on new systems through training programs and documents.
• Gather and analyze system requirements.

Helpdesk Specialist

Help Desk Supervisor, TS/SCI w/Poly

Senior Lead, Enterprise Architect – AI, EDMA

Senior Lead, Enterprise Architect – Enterprise Applications

Helpdesk Supervisor

Credit Manager II