Custom Software Systems, Inc.

Software Engineer

• Design and implement data solutions using the Databricks platform
• Develop, test, and deploy data pipelines using Databricks and Apache Spark
• Collaborate with data engineers and data scientists to design scalable and efficient data models
• Optimize and maintain existing data workflows to improve performance and reliability
• Integrate various data sources into Databricks to provide comprehensive data insights
• Utilize Python, SQL, and Scala for data manipulation and analysis
• Monitor and troubleshoot data pipeline failures and implement necessary fixes
• Stay updated with the latest trends and best practices in data engineering and Databricks
• Document processes and provide training to team members as needed

Databricks Developer

IT Support

• Provide onsite desktop support to a user base of approximately 600
• Interface with internal customers of varying technical ability and other technical support teams within the client to resolve a wide range of technical issues
• Demonstrate the ability to follow standard operating procedures and processes
• Assist the team in automating processes where possible
• Manage support efforts using a ticketing system such as ServiceNow or Remedy
• Provide occasional support over nights and weekends

Intermediate Helpdesk Specialist

Engineer

• Design and build scalable ETL/ELT pipelines using Azure Databricks, Delta Lake, and Apache Spark
• Lead the technical migration and modernization of a legacy on-premises Natural Language Processing (NLP) solution to Azure-native tools
• Develop comprehensive real-time data processing solutions using Structured Streaming
• Collaborate with data scientists to deploy ML models into production environments
• Develop and maintain Terraform Infrastructure as Code (IaC) scripts for cloud platform operational builds
• Implement advanced data security capabilities

Azure Databricks Engineer

• Provide IT systems, hardware, and software support and maintenance for the client's existing IT systems.
• Perform break-fix of identified IT issues.
• Provide support, management, and installation services for desktop and server operating systems.
• Provide maintenance and modifications to the application as directed, including developing new functions and applications.
• Manage software development and support using formal specifications, data flow diagrams, and other accepted design techniques and tools.
• Interpret software requirements to develop design specifications, code, and integrate and test software components.
• Develop requirements for an existing client system, including the definition, design, security requirements, programming, and testing stages of development.
• Develop project plans with milestones.
• Develop and execute test plans.
• Deploy, upgrade, configure, and implement new, enhanced, and upgraded applications for each of the twenty-five (25) client locations.
• Provide software engineering support, including, but not limited to, planning, analysis, design, modification, evaluation, testing, quality assurance, and project management for all current and new applications. This will include enhancements and corrections to the application's functionality.
• Work closely with other contractors to resolve issues between the applications.
• Provide image transfer from the electronic document management system in a compatible file format acceptable to other state agencies.
• Must lead the configuration, operation, and delivery of the replicated deliverables.
• Develop web-based and/or eGovernment applications to maintain and enhance the client’s website, as directed by the client.
• Develop and lead in the design, installation, configuration, and operation of the disaster recovery site implementation replication process.
• Conduct performance measurements and analysis leading to recommendations for improving network performance.
• Conduct analysis, design, installation, configuration, and operation of the email software.
• Work in cooperation with the other contractors, client staff, and other state agencies.
• Troubleshoot existing code using standard practices.
• Participate in regular team planning meetings to receive tasks and provide status.
• Participate in monthly status meetings to include providing a monthly status.

Senior Computer Programmer

• Provide telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Review current client IT systems for errors or issues.
• Provide technical end-user support, including researching user complaints, answering technical questions, and assisting with application revisions.
• Collaborate with the client’s Technical Committee to determine system requirements.
• Assist in developing new client IT systems to address and fix current issues.
• Devise ways to add functionality to existing computer systems.
• Create analysis reports representing the cost-benefit of proposed upgrades.
• Assist in implementing new systems ready for deployment.
• Test and troubleshoot implemented plans for efficiency.
• Maintain various records and/or documentation.
• Develop Instruction Manuals.
• Train clients' employees on new systems through training programs and documents.
• Gather and analyze system requirements.

Helpdesk Specialist

Network Engineer

• Work in cooperation with contractors, client staff, and state agencies.
• Install and configure microcomputers, servers, storage devices, printers, scanners, and network equipment.
• Deploy new state-procured equipment and software to the existing network.
• Create/restore workstation images.
• Troubleshoot workstation network connectivity issues and hardware/software problems.
• Provide expert technical advice and guidance.

Senior Network Engineer

• Responsible for technical solution design, development, deployment/cutover, and implementation covering all technical aspects of the PeopleSoft implementation lifecycle
• Provide hands-on technical solutions to business challenges & translate them into process/technical solutions
• Create, update, and edit functional and technical design specifications and solutions to satisfy project requirements
• Responsible for the design, development, and delivery of various PeopleSoft application development components, including reports, interfaces, conversions, and implementation of custom solutions
• Interpret requirements, perform highly complex analyses, and present options and recommendations to obtain desired results
• Design, plan, test, and implement remediations that meet the functional and technical specifications of a large PeopleSoft HR application
• Conduct Unit testing and resolve issues found in testing
• Meet deadlines and manage multiple, dynamic priorities

PeopleSoft HCM Developer

Business Analyst

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium to large- risk projects.
• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for County agencies.
• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers.
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems.
• Conducts in-depth analysis of County systems, operations, and procedures.
• Works with County users to define system requirements and resolve problems.
• Translates client requirements into highly specified system design documents.
• Works with staff to coordinate system design and implementation requirements.
• Performs full life cycle development of systems.
• Assesses business opportunities, defines problems and identifies business solutions.
• Develops the needs assessment and requirements analysis.
• Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing and troubleshooting.
• Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation.
• Provides metrics around reporting, system performance, and process control.
• Participate in user training or often conducts the training when needed.