Custom Ink

Customer Success Associate

Custom Ink

full-time

Posted on:

Location Type: Remote

Location: Colorado • Kentucky • United States

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Salary

💰 $53,000 - $66,000 per year

About the role

  • Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting
  • Act as a liaison between customers and internal teams to ensure smooth execution of customer programs
  • Manage a diverse book of business across industries, driving customer engagement and health
  • Collaborate with internal partners (e.g., Operations, Product, Sales, and Marketing) to deliver outstanding customer experiences
  • Track and maintain accurate customer activity, documentation, and status updates in CRM and customer success systems
  • Assist in monitoring customer health and proactively flagging issues or opportunities to team leadership
  • Contribute to improvements in processes, documentation, and knowledge-sharing to support customer outcomes and internal efficiency
  • Participate in team initiatives, training, and ongoing development to deepen customer and product knowledge

Requirements

  • 1–3 years of experience in customer success, Account Management, client services, support, or another relationship-based role
  • Strong organizational and communication skills and best practices in customer experience
  • Proactive mindset with the ability to manage multiple tasks and prioritize effectively
  • Comfort working cross-functionally with Sales, Marketing, and Operations teams
  • A strong interest to learn about our customers, platform, and the promotional merchandise industry
  • Familiarity with CRM is a plus (Salesforce, HubSpot, etc.)
Benefits
  • Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
  • Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
  • Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
  • Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
  • Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
  • Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillscommunication skillsproactive mindsetability to manage multiple tasksprioritization skills