Associate, Hospitality and Events
dentsu Austria
Customer Success Manager
Custom Ink
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado, South Carolina
Visit company websiteSalary
💰 $67,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a diverse book of business across industries, driving customer engagement and health
- Onboard new customers and lead training to ensure adoption and success with the platform
- Facilitate regular check-ins, business reviews, and renewal conversations with customers
- Collaborate with internal partners (e.g., Operations, Customer Merchandise Managers, Sales, and Marketing) to deliver outstanding customer experiences
- Identify growth opportunities, including upsell and cross-sell opportunities, and align value with customer goals
- Monitor customer metrics such as NPS, product usage, and engagement to identify account opportunities
- Champion the voice of the customer internally and suggest process improvements that enhance the customer experience
Requirements
- 3+ years of experience in Customer Success, Account Management, or client-facing roles
- Familiarity with SaaS platforms, customer lifecycle management, and best practices in customer experience
- Strong communication and organizational skills with an ability to manage multiple projects simultaneously
- Proven agility and comfort navigating change, with the ability to collaborate effectively across teams and functions
- Experience in the promotional merchandise industry—or a strong interest in learning about it—is a plus
