Cuso International

Administration

• Support the organization’s mission through governance roles
• Provide strategic guidance for the organization
• Attend and vote at committee meetings
• Contribute to special projects and/or advisory committees

Directeur, Membre du Comité – Conseil d'administration

IT Support

• Serve as the first point of contact for all incoming IT support requests (help desk), providing timely and effective resolution for hardware, software, and network issues.
• Log, prioritize, track, and manage all IT incidents and service requests through to resolution using our ticketing system.
• Provide expert support for the full suite of Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and other M365 apps.
• Manage and troubleshoot issues related to Exchange Online (email, calendars, mailboxes).
• Support and manage SharePoint Online sites, document libraries, and permissions.
• Assist users with Microsoft Teams functionality, including meetings, chat, and collaboration spaces.
• Manage user accounts, licenses, and permissions within the Microsoft 365 administration portal.
• Provide support for Microsoft Intune for device management and compliance.
• Assist with Microsoft Defender for endpoint security.
• Provide support for, and create basic applications using, the Power Platform (Power Apps, Power BI, Power Automate/Flow).
• Responsible for day-to-day administration and monitoring of our Azure cloud environment.
• Monitor Azure Virtual Machines (VMs) for performance, availability, and resource utilization.
• Conduct regular checks of Azure backup jobs and ensure data recovery processes are functioning correctly.
• Manage Microsoft Entra ID users, groups, and authentication.
• Monitor the health and performance of critical IT systems, including servers, networks, and virtual infrastructure.
• Oversee backup systems, verify successful backups, and initiate restores as required.
• Provide comprehensive remote technical assistance to employees across various locations and devices.
• Utilize remote access tools to diagnose and resolve issues efficiently.
• Create and maintain clear, concise IT documentation, including knowledge base articles and troubleshooting guides.
• Assist in training users on new software, best practices, and IT policies.

Directeur, Membre du Comité – Conseil d'administration

IT Support Specialist