IFM Operations Manager

Cushman & Wakefield

IFM Operations Manager responsible for onboarding, coaching, and compliance in facility management. Ensuring operational excellence and support across IFM teams.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $106,250 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facility management, operational excellence, and compliance management, with a strong focus on training, team development, and continuous improvement initiatives. Proficient in financial reporting, variance analysis, and managing CMMS tools to enhance operational efficiency.

Highest-signal resume keywords

Facility Management ExperienceFinancial ReportingCMMS/Work Order ManagementTraining and Capability DevelopmentCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ReportingVariance AnalysisContract ReviewRoot-Cause AnalysisKPI ReportingProcess DocumentationPreventive MaintenanceOperational Metrics AnalysisContinuous ImprovementKnowledge Management

Soft Skills

Team DevelopmentCoachingCommunicationMotivationOperational Support

Tools & Technologies

CMMS ToolOperational Tools

Industry Keywords

Commercial Property ManagementFacility ManagementCompliance ManagementBest PracticesOperational Excellence

About the role

Key responsibilities & impact

Lead onboarding and training programs for IFM Facility Managers and Technicians
Maintain process documentation, playbooks, training materials, and onboarding programs
Provide coaching and operational support to field teams
Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements
Manage communications, reminders, and deadline tracking across IFM teams
Develop and maintain site/property repositories containing key facility information and documentation
Support IFM resources, supplier information, and operational tools
Conduct audits and partner with service line leaders on performance feedback
Analyze operational metrics, identify service gaps, and implement corrective actions
Drive best practices, innovation, efficiency improvements, and operational excellence initiatives
Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget

Requirements

What you’ll need

Bachelor’s degree in business administration or related field
8–10 years of commercial property management or facility management experience
Strong background in financial reporting, variance analysis, and contract review
Experience managing, developing, and motivating teams
CMMS/work order management experience preferred
Continuous Improvement Perspective
Training and capability development
Standard work/process governance
Compliance management
KPI and operational reporting
Root-cause analysis and corrective actions
Knowledge management
Continuous improvement and best-practice deployment

Benefits

Comp & perks

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work