Operations Specialist, Emerging Middle Market
BMO U.S.
Senior Manager, Impact Strategy and Operations
Cushman & Wakefield
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $131,750 - $155,000 per year
Job Level
Senior
About the role
- Manage day-to-day operations of the Impact team, ensuring seamless execution of goals and initiatives
- Establish consistent project management practices, ensuring visibility, accountability, and alignment across stakeholders
- Support the Chief Impact Officer in setting team priorities, establishing KPI’s, monitoring progress, and driving outcomes
- Lead the execution of enterprise-wide programs and initiatives aligned to the company’s inclusion and impact agenda
- Oversee the design, launch, and tracking of initiatives that integrate inclusion into talent, culture, and business strategies
- Build frameworks for measuring impact, including the development of metrics, dashboards, and reporting to stakeholders
- Partner with cross-functional leaders to ensure initiatives are aligned, resourced, and supported for long-term success
- Identify opportunities to enhance or scale existing programs while driving innovation in new efforts
- Serve as a key liaison between the Chief Impact Officer, senior leadership, and other business stakeholders
- Coordinate executive briefings, presentations, and communication materials that enable effective stakeholder engagement
- Lead planning and logistics for high-impact meetings, events, and strategic reviews
- Ensure documentation, follow-up actions, and communications are timely, accurate, and clear
- Anticipate potential risks or roadblocks and proactively develop solutions
Requirements
- 7+ years of professional experience in operations, consulting, or program management, ideally with exposure to inclusion, impact, or culture-related work
- Consulting or advisory experience strongly preferred
- Strong background in program and project management, with proven success delivering complex, multi-stakeholder initiatives
- Experience leading and supporting organizational change initiatives by developing strategic communication plans, engaging stakeholders, and ensuring smooth transitions
- Exceptional stakeholder management and influencing skills
- Outstanding organizational skills and attention to detail, with the ability to manage multiple workstreams and competing priorities
- Excellent written and verbal communication skills
- Global mindset with strong cultural awareness and sensitivity
- Proficiency in MS Office Suite - Excel, PowerPoint, Word, MS Teams
- Proficiency in PowerBi preferred
- Willingness to travel up to 30%
Benefits
- health insurance
- vision insurance
- dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life insurance
- disability insurance programs
- paid and unpaid time away from work
- comprehensive benefits package and competitive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementKPI developmentmetrics developmentdashboard creationreportingorganizational change managementstrategic communication planningstakeholder engagementmulti-stakeholder initiatives
Soft skills
stakeholder managementinfluencing skillsorganizational skillsattention to detailcommunication skillscultural awarenesssensitivityinnovationproblem-solvingteam leadership
