Director, Supplier Performance – Relationship Management

Cushman & Wakefield

Director of Supplier Performance & Relationship Management at Cushman & Wakefield. Responsible for optimizing supplier performance across various procurement categories.

Posted 6/14/2026full-timeRemote • Colorado, Illinois, Oklahoma, Tennessee, Texas • 🇺🇸 United StatesLead💰 $131,750 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct comprehensive benchmarking of SPRM leading practices across CRE, IFM, and adjacent sectors, identifying best-in-class methodologies for preferred supplier program performance scorecard design, and relationship governance.
Shape and execute the multi-year strategy for SPRM across regional and operational teams.
Successfully build a globally aligned SPRM program, reduce regional fragmentation, closing category ownership gaps, and increasing consistent supplier performance and client value delivery.
Drive enterprise-wide change management initiatives, resulting in high stakeholder engagement, rapid adoption of new processes, and a culture of continuous improvement.
Act as the organization’s leading expert on supplier performance methodologies and value-based supplier management.
Create and develop governance structure across business lines and regions for SPRM; embed supplier inclusion for impact, responsible sourcing, and regulatory obligations into the SPRM framework.
Equip field and regional teams with practical playbooks, training, templates, and decision-support tools to enhance day-to-day supplier management; influence the entire supplier performance and relationship management ecosystem to land target SPRM outcome.
Collaborate with category leaders to interpret supplier performance trends and identify opportunities to elevate strategic partners to preferred or address underperformance in the preferred supplier network.

Requirements

What you’ll need

Bachelor's degree in supply chain, Business, Engineering, or related field is required; Master’s degree preferred.
10+ years of experience in global Procurement, Vendor Management, and Supplier Relationship Management.
Deep understanding of indirect procurement, with category literacy across IFM / facilities management, professional services, and technology preferred; experience in the commercial real estate, facilities management, or real estate services sector is a strong advantage.
5+ years of experience in a senior leadership role with SPRM-related program or function ownership
Proven leadership experience in procurement or with a track record of leading large-scale transformation initiatives.
Demonstrated ability to modernize functions through technology enablement, process redesign, and team development at scale, ideally in a global, complex, multi-category environment.
Deep understanding of supplier governance frameworks, scorecards, strategic business reviews, and preferred supplier network development.
Proven experience managing supplier relationships at the executive tier, including structuring and leading Executive BRs and joint business planning processes.
Strong command of supplier risk management principles and their integration into procurement governance — experience working alongside or within a Risk or Compliance function is highly valued.

Benefits

Comp & perks

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supplier relationship managementvendor managementprocurementsupplier performance methodologiesgovernance frameworksscorecardsstrategic business reviewsrisk management principlesprocess redesigntechnology enablement

Soft Skills

leadershipstakeholder engagementchange managementcollaborationinfluencecommunicationteam developmentstrategic thinkingproblem-solvingcontinuous improvement