Manager, Multifamily Technology Solutions

Cushman & Wakefield

Manager overseeing multifamily technology solutions implementation and post-launch support. Leading a team to ensure technology solutions are adopted and delivering results.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,125 - $122,500 per yearWebsite

About the role

Key responsibilities & impact

Lead the configuration, deployment, and integration of multifamily technology solutions across properties
Ensure all solutions are accurately set up, tested, and operationally ready prior to go-live
Coordinate implementation activities with project managers, internal teams, and vendors
Support transition from implementation to steady-state operations
Own the post-implementation lifecycle of assigned technology platforms
Serve as the escalation point for complex system issues
Establish and maintain repeatable support processes, documentation, and knowledge resources
Monitor platform health and usage trends
Lead, coach, and develop a team responsible for technology setup, support, and delivery
Set clear expectations, prioritize work, and ensure accountability for execution and service quality
Foster a culture of ownership, collaboration, and continuous improvement
Support onboarding and skills development
Coordinate with internal stakeholders to ensure solutions align with operational needs
Partner with Training teams to support development and delivery of resources
Analyze operational and project data to identify trends and improve efficiency

Requirements

What you’ll need

Bachelor’s degree or relevant professional/industry designation required
3+ years of experience supporting, implementing, or managing technology solutions
Experience with multifamily property management or ancillary service technology platforms strongly preferred
Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously
Proven people leadership and coaching capabilities
Ability to translate technical concepts into clear operational guidance
Collaborative mindset with strong communication and stakeholder management skills

Benefits

Comp & perks

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology solutions implementationsystem integrationplatform monitoringdata analysissupport process documentationproject managementtechnology setupoperational readinesspost-implementation lifecycle managementefficiency improvement

Soft Skills

leadershipcoachingorganizational skillsprioritizationcommunicationstakeholder managementcollaborationaccountabilitycontinuous improvementproblem-solving

Certifications

Bachelor's degreerelevant professional designation