Account Operations Lead

Cushman & Wakefield

Account Operations Lead executing core functions and managing communications for Cushman & Wakefield. Responsible for delivering performance and client satisfaction through operational support and governance.

Posted 5/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $102,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Reports to the Account Operations Director and is responsible for executing core account operations functions including KPI performance tracking, governance deliverables, client and internal communications
Plays a hands-on role in developing materials, coordinating stakeholders, maintaining operational processes, and ensuring follow-through on commitments
Supports internal communications, training, and knowledge management to enable a more efficient and aligned account organization
Responsible for executing activities related to Governance, Operating Rhythm & Deliverables, Communications & Engagement, Training & Enablement, Operational Support & Program Execution

Requirements

What you’ll need

Bachelor’s Degree preferred
3–7+ years of related experience in operations, program coordination, account management, or similar roles
Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools (SharePoint, Teams, etc.)
Ability to operate effectively in ambiguous environments
Comfortable navigating evolving priorities and undefined processes
Strong execution and task management across multiple priorities
Ability to analyze data, identify trends, and support development of actionable insights
Strong written and verbal communication skills
Ability to work in a fast-paced, matrixed environment with multiple stakeholders
High attention to detail and commitment to quality and accuracy
Ability to follow through on tasks, drive completion, and escalate when needed

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance programs
Paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI performance trackingdata analysistask management

Soft Skills

strong written communicationstrong verbal communicationability to operate in ambiguous environmentsability to navigate evolving prioritieshigh attention to detailcommitment to quality and accuracyfollow-through on tasksdrive completionescalation when needed

Certifications

Bachelor’s Degree