Senior Director, IFM and Project Management

Cushman & Wakefield

Sr. Director for Cushman & Wakefield managing client relationships and leading a team for exceptional service delivery in Integrated Facility Management.

Posted 4/30/2026full-time🇺🇸 United StatesSenior💰 $276,250 - $325,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the client relationship while providing exceptional client service
Deliver on all aspects of the contract
Work with the Executive Account Director to set the strategy for the account
Establish the goals and lead/manage a team of functional Directors and/or Sr. Managers
Manage the day-to-day client relationship for the account within Global Occupier Services (GOS) for Integrated Facility Management
Contribute to GOS Management team to develop service delivery strategies
Have a thorough understanding of the C&W platform and identify new opportunities for enhancing service solutions
Develop and maintain strong client relationships
Implement and manage account governance processes
Assist with risk mitigation and dispute resolution for client and C&W
Attract and maintain top talent and provide on-going mentoring to team for superior performance

Requirements

What you’ll need

Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management and Project & Development Services
In-depth understanding of the business impact of technical contributions
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (FM and PDS)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Ability for travel as required (up 25% of time)

Benefits

Comp & perks

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysiscontract managementIntegrated Facility ManagementProject & Development Servicestechnical domain knowledgebusiness document analysis

Soft Skills

client relationship managementteam leadershipmentoringrisk mitigationdispute resolutionstrategic planninggoal setting