Vendor Onboarding Manager
Cushman & Wakefield
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $76,500 - $90,000 per year
About the role
- Lead, coach, and develop a team of 6–10 Vendor Onboarding Specialists
- Conduct regular one-on-one meetings focused on performance, skill development, engagement, and growth
- Build a positive, motivating team culture
- Own day-to-day performance management for the team
- Review recorded calls to provide coaching, quality assurance, and training
- Act as a key liaison between the Vendor Onboarding team and other C&W Services stakeholders
- Track onboarding metrics and report insights to leadership
- Analyze performance trends and identify opportunities to improve team effectiveness
Requirements
- Ability to speak, read, and write English fluently.
- Strong people-management skills
- 5–7 years of experience managing teams in phone-based, performance-driven environments
- Proven experience leading hourly or early-career professionals with clear daily and weekly performance expectations
- Strong coaching skills, including experience reviewing recorded calls and delivering direct, constructive feedback
- Comfort managing teams in environments where activity and results are consistently measured and visible
- Experience leading outbound, persuasion-based work
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
people-managementcoachingperformance managementteam developmentengagementcommunicationleadershipmotivationfeedback deliveryanalysis