Customer Support

• Provide customer service phone and email support to customers with questions, issues, or requesting facility services
• Act as key point of contact with customers, promoting positive customer relationships
• Respond and follow up to customer inquiries by researching status of work requests and projects
• Interact with other departments to ensure services are met
• Answers telephone inquiries for the day to day building maintenance issues
• Receives all work order requests via telephone or email and creates work order
• Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests
• Contacts customers to ascertain data omitted on work orders and follow up to determine customer satisfaction
• Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.)
• Provides daily transitions to team and Management to include unresolved issues, main events and quality programs
• Tracks and assists in resolution of customer issues and follow-up

Customer Service Representative

Customer Care Professional

Customer Service Representative I

Director, Customer Support

Customer Support Specialist