Support the health and day-to-day operations of CUSG’s AWS-hosted platforms including compute, storage, networking, databases, and CDN.
Coordinate with the MSP on SLAs, change management, escalation paths, and optimization initiatives.
Implement and maintain security protocols, assist with vulnerability management, and support incident response practices for financial services environments.
Partner with the CISO on security posture, compliance requirements, and audit readiness.
Provide technical input into hosting platform evaluations and support architecture reviews and transition planning as directed by the Director of Platform Engineering.
Contribute to a culture of operational excellence and continuous learning.
Coordinate with third-party vendors including the MSP supporting AWS operations.
Monitor resource utilization and assist with capacity forecasting.
Maintain and test backup strategies, DR runbooks, and recovery procedures in collaboration with the CTO, CISO, and Security Team.
Participate in on-call rotations alongside the CTO and CISO.
Maintain up-to-date documentation of architecture, configurations, runbooks, and procedures.

Requirements

Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
5+ years in infrastructure engineering, platform operations, or hosting management
Strong working knowledge of AWS (EC2, RDS, S3, CloudFront, VPC, IAM)
Solid understanding of web servers (IIS, Apache, Nginx), databases (MSSQL, PostgreSQL, MariaDB), and runtimes (Node.js, .NET, PHP/LAMP)
Grounding in networking fundamentals (TCP/IP, DNS, firewalls, load balancing)
Experience in regulated or compliance-sensitive environments
Experience coordinating with Managed Services Providers, including shared runbooks and escalation procedures
Preferred Qualifications: AWS certifications (Solutions Architect, SysOps Administrator, or equivalent)
Experience with infrastructure-as-code (Terraform, CloudFormation) and CI/CD pipelines
Familiarity with containerization (Docker, ECS/EKS) and serverless architecture
Experience supporting multi-tenant SaaS platforms at scale
Credit union, banking, or fintech background.

Benefits

Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options.
An opt-out credit for waiving health insurance coverage.
Retirement Savings: 401(k) plan with 5% company contribution.
Paid Time Off: Vacation, volunteer time, parental leave, and holidays—including floating holidays.
Compensation Rewards: Discretionary year-end bonuses and annual merit increases based on performance.
Work-Life Balance: Flexible remote and hybrid work options.
Professional Growth: Ongoing learning and development opportunities.
Wellness & Lifestyle: Wellness programs, pet insurance, and team member discounts.
Community & Connection: Opportunities to engage, connect, and make an impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSEC2RDSS3CloudFrontVPCIAMweb serversdatabasesinfrastructure-as-code

Soft Skills

operational excellencecontinuous learningcoordinationtechnical inputincident responsecapacity forecastingdocumentation

Certifications

AWS Solutions ArchitectAWS SysOps Administrator