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About the role
Key responsibilities & impact- Build and own an AI-native, first-of-its-kind Voice of the Customer program.
- Develop and maintain feedback loops that translate customer experience into product decisions.
- Drive agentic bug prioritization at scale.
- Serve as the senior escalation point between frontline support and engineering.
- Act as the go-to product expert across User Ops and the broader business.
- Partner with engineering teams on key initiatives in your domain.
- Contribute to the tooling and infrastructure that makes quality operations more scalable.
Requirements
What you’ll need- Deep product and technical knowledge.
- Experience in technical support, software engineering, or quality-adjacent role at a senior level.
- Strong debugging and reproduction skills.
- Clear, concise communication across technical and non-technical audiences.
- High ownership mentality.
- Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous environments.
Benefits
Comp & perks- Our organization provides equal employment opportunities.
- Flexible work arrangements.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-native program developmentbug prioritizationfeedback loop developmenttechnical supportsoftware engineeringdebuggingproduct decision-makingquality operations
Soft Skills
clear communicationconcise communicationhigh ownership mentalityself-startercuriositybias for actionconfidence in ambiguity