Senior IT Support Engineer

Curriculum Associates

Senior IT Support Engineer providing technical assistance and support for local and remote inquiries. Focused on effective communication and documentation of technical issues and solutions.

Posted 5/20/2026full-timeMassachusetts • 🇺🇸 United StatesSenior💰 $69,250 - $118,250 per yearWebsite

Tech Stack

Tools & technologies

DNSiOSTCP/IP

About the role

Key responsibilities & impact

Provide technical assistance and day-to-day support for local and remote incoming inquiries related to computer systems, software, hardware, printers, and phones.
Walk through the problem-solving process with staff both local and remote.
Respond via email, ticketing system, and phone after leveraging diagnostic programs and other utilities to find resolutions to problems.
Help the team document processes and procedures, including troubleshooting steps.
Write end-user instructional manuals, guides, and maintain knowledge base articles.
Participate and conduct technology workshops for end users.
Ensure timely processing of on/off boarding staff (new hire/termination process).
Assist with system patching and coordinate with the IT Infrastructure team on larger scale upgrades and security initiatives.
Provide technology assistance and support guidance to the team.

Requirements

What you’ll need

7+ years’ experience in a relevant role preferred.
Relevant certifications are advantageous.
Experience in IT Support Services, PC, Mac troubleshooting and problem resolution.
Windows, Mac OS and iOS experience is preferred.
Strong organizational skills, problem-solving skills, and detail-oriented.
Strong experience using and supporting multiple collaboration products.
Strong customer service skills with high concern for customer satisfaction.
Good written and verbal communications skills.
Knowledge of Helpdesk Applications.
Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting.
MS Office 365 Productivity Suite proficiency.
Basic understanding of networking concepts, including DNS, DHCP, and TCPIP.
Experience with desktop maintenance tools.
Experience with Active Directory user and group administration.
Ability to apply a clear and consistent troubleshooting methodology to support related issues.
Experience with system provisioning suites.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
basic life insurance
401k plan with employer match
flexible vacation and sick policy
twelve paid holidays
winter office closure between Christmas and New Year's

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Support ServicesPC troubleshootingMac troubleshootingWindowsMac OSiOSHelpdesk Applicationsdesktop/application troubleshootingActive Directorynetworking concepts

Soft Skills

organizational skillsproblem-solving skillsdetail-orientedcustomer service skillscommunication skills