Client Success Manager
Currenxie
full-time
Posted on:
Location Type: Hybrid
Location: Quarry Bay • 🇭🇰 Hong Kong
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Expertly manage a portfolio of accounts by developing relationships and managing stakeholders
- Identify opportunities for customer to leverage Currenxie products and services
- Be proactive in strengthening existing client relationships to expand usage and up-sell
- Anticipate customer requirements and challenges, working towards solutions with data-driven insights
- Maintain and exceed volume, revenue, and customer retention targets
Requirements
- Bachelor's Degree
- 3+ years experience in a Customer Success or Account Management role
- Proven track record in acquiring and engaging SMEs/Enterprise to build profitable partnerships
- Experience in eCommerce or FinTech is a plus
- Ability to see the big picture and understand key drivers of the business
- Comfortable in fast paced, high-growth start-up environment
- Excellent verbal and written communication skills
Benefits
- Dynamic hybrid work approach
- Opportunity for professional growth in a friendly, dynamic and multi-cultural environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementstakeholder managementcustomer engagementproactive problem solvingdata-driven insightscustomer retentioncommunication skills
Certifications
Bachelor's Degree