Currenxie

Compliance

• Assist in meeting the Company’s SLA’s set for Customer Periodic Reviews
• Ongoing liaison between settlements, client service and compliance team to ensure completion of transactions
• Daily/weekly regulatory reporting and escalation of exceptions to management team
• Assist with the timely completion of AML-related investigations and escalations
• Monitor responses to partner banks to ensure responses in line with bank set and internal deadlines
• Conduct testing to ensure that the Compliance Operations Team are meeting quantitative and qualitative expectations
• Prioritise operational efficiency and process improvement across the Compliance Operations function
• Ongoing liaison with overseas entities to ensure effective communications and continuity of actions
• Maintain documentation, including procedures, and controls to ensure Currenxie is in a position to comply with its Policies
• Ongoing Data Cleaning and Maintenance

Compliance Operations Associate

Customer Success Manager

• Expertly manage a portfolio of accounts by developing relationships and managing stakeholders
• Identify opportunities for customer to leverage Currenxie products and services
• Be proactive in strengthening existing client relationships to expand usage and up-sell
• Anticipate customer requirements and challenges, working towards solutions with data-driven insights
• Maintain and exceed volume, revenue, and customer retention targets

Client Success Manager

Customer Support

• Onboarding new clients
• Communication across the business
• Problem-solving and support

Client Support Specialist

• Onboarding new clients: assist new clients to understand how to use their Global Account and set them up for success with Currenxie
• Communication across the business: communicate with the Compliance, Operations, Technology, and Marketing teams to convey client feedback and sentiments
• Problem-solving and support: resolve client related issues with your own expertise and the help of the other members of the Currenxie team

Product Manager

• Identify and gather business requirements, conduct in-depth requirement analysis, and evaluate user, business, operational, risk and compliance aspects
• Perform gap analysis on data, systems, processes and procedures as required for the enhancement/feature/product
• Interpret requests from banking partners, vendors, Operations, Compliance and regulatory regulations into data sourcing and development requirements and specifications
• Proactively review business processes and develop optimization strategies alongside Product Owners
• Identify benefits, potential issues and risks of existing and proposed solutions with metrics
• Assist Development Leads in decomposing epics into user stories
• Refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints and dependencies
• Contribute to Quality Assurance activities by supporting development of test strategies, test plans and test scenarios; and active participation in assessing and resolving test defects
• Assist in managing risks, assumptions and constraints for requirements and communicate to appropriate parties
• Manage various agile ceremonies, alongside Product Owners
• Facilitate collaborative refinement sessions and walkthroughs with your team (Dev, Product and Design teams) to gather feedback and ensure common understanding of requirements and delivery timeline
• Continually enhance skills and build knowledge in all aspects of the organization, the business, and information technology
• Contribute to a positive work environment by embracing diversity in the workplace

Product Owner

Business Analyst

• Work with Product Owners to identify and gather business requirements, conduct in-depth requirement analysis, and evaluate user, business, operational, risk and compliance aspects
• Perform gap analysis on data, systems, processes and procedures as required for the enhancement/feature/product
• Interpret requests from banking partners, vendors, Operations, Compliance and regulatory regulations into data sourcing and development requirements and specifications
• Proactively review business processes and develop optimization strategies alongside Product Owners
• Identify benefits, potential issues and risks of existing and proposed solutions with metrics
• Assist Product Owners/Development Leads in decomposing epics into user stories
• Refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints and dependencies
• Contribute to Quality Assurance activities by supporting development of test strategies, test plans and test scenarios; and active participation in assessing and resolving test defects
• Assist Product Owners in managing risks, assumptions and constraints for requirements and communicate to appropriate parties
• Manage various agile ceremonies, alongside Product Owners
• Facilitate collaborative refinement sessions and walkthroughs with your team (Dev, Product and Design teams) to gather feedback and ensure common understanding of requirements and delivery timeline
• Continually enhance skills and build knowledge in all aspects of the organization, the business, and information technology
• Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing Currenxie in the community

Compliance Operations Associate

Client Success Manager

Client Support Specialist

Client Support Specialist

Product Owner

Senior Business Analyst