Salesforce Service Cloud Business Analyst

Current Lighting

Business Analyst focusing on Salesforce Service Cloud for a leading lighting solutions provider. Responsible for aligning Salesforce roadmap with strategic initiatives and improving user experience.

Posted 4/17/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $92,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work.
Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives.
Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
Serve as the subject matter expert on Salesforce.com initiatives in relation to the daily user experience.
Provide mentoring and guidance to other team members as they fulfill real-time feature requests.
Collaborate with IT Teams to troubleshooting issues and prioritize helpdesk tickets if needed
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
Develop test plans and lead testing cycles (both QA and UAT)
Analyze and implement Salesforce release features in accordance with the yearly cycle
Maintain annual reviews of overall systems, health, security, and technical debt

Requirements

What you’ll need

Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Service Cloud Consultant
CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system.
Strong data analytical skills
Strong business acumen, technical aptitude and attention to detail
Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
Ability to clearly & concisely communicate with users in different roles and with varying skill sets
Positive attitude, growth mindset, and ability to take initiative with minimal supervision.
Experience in the following areas is a plus: Salesforce Ecosystem: Service Cloud, Sales Cloud, Experience Cloud, B2B Commerce
Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer, Mulesoft integration experience- Business Analyst or Solutions Architect experience
Workflow & Automation Platforms: Zapier, Formstack, Jotform
Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign
Salesforce Utilities: Salesforce Workbench, DataLoader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
Ideal candidates may also: Enjoy analytical troubleshooting and data-driven problem solving
Work with strong attention to detail and data accuracy
Proactively recommend system improvements
Communicate and collaborate effectively across teams, both in-office and remote
Understand Salesforce database structures, capabilities, and limitations
Have experience implementing Salesforce end-to-end
Thrive in a fast-paced, evolving environment with high autonomy

Benefits

Comp & perks

All around competitive culture where together we strive to: Approach each day with a tenacious curiosity
Communicate openly and honestly- internally and externally
Work hard, take risks, fail fast…learn and move on
Embrace diversity and welcome opposing thoughts
Empower and develop each other
We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
Quarterly company all employee meetings
Management and Leadership development Initiatives and special projects with executive leadership exposure
Access to top-notch learning courses through LinkedIn Learning
Regular manager check-ins to drive performance and career growth
Our more standard benefits Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
Paid Company Holidays
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
401(k) retirement program with a fully vested immediate company match
Flexible Spending Account options for pre-tax employee allocations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceCPQdata analysisproject managementtesting cyclesrelease planningbusiness process flowsuser experience improvementtechnical ROISalesforce database structures

Soft Skills

communicationattention to detailbusiness acumenpositive attitudegrowth mindsetinitiativecollaborationmentoringtroubleshootinganalytical problem solving

Certifications

Salesforce AdminSalesforce Advanced AdminSalesforce Platform App BuilderSalesforce Service Cloud ConsultantSalesforce UX DesignerSalesforce Experience CloudSalesforce Sharing and Visibility DesignerMulesoft integrationSalesforce CPQSalesforce B2B Commerce