CurbWaste

Customer Support Representative

CurbWaste

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $65,000 - $70,000 per year

Job Level

JuniorMid-Level

Tech Stack

PythonSQL

About the role

  • In this role you will be the first point of contact for our customers post go-live.
  • You will help troubleshoot any technical issues our customers are having and work collaboratively with peers in the Engineering, Product, and Customer Experience teams to provide the best resolution and experience for our customers.
  • Troubleshooting issues and prioritizing based on urgency. This may include outbound contact with clients for additional information and resolution via chat, phone, and email
  • Providing clear and detailed information to clients on product feature functionality, both written and verbal
  • Documenting support processes and issue resolutions
  • Working closely with the Sales and Product teams to provide product knowledge, configuration assistance, and first-level technical support to CurbWaste and CurbPOS customers
  • Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders
  • Communicating client perspective to Product and Development teams for feature improvements/fixes
  • Leveraging AI tools and automation to improve support efficiency and response quality

Requirements

  • The most important things we look for are passion, grit, and hunger.
  • Critical thinking skills with experience in troubleshooting software issues are a plus
  • Exceptional time management skills; proven ability to manage multiple tasks while maintaining accuracy and meeting deadlines
  • Strong attention to detail
  • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  • Ability to communicate clearly and effectively with Customers
  • 1-2 years in a technical support role (ideally in a SaaS company)
  • Familiarity with SaaS business models is a plus
  • Experience using a support ticketing system (Intercom, Jira, etc) is a plus; experience with Intercom Fin or similar AI-powered support tools is a bonus
  • Comfort with AI tools and a willingness to integrate them into daily workflows to enhance productivity
  • Some technical skills (Excel, SQL, database management, Python, etc.) are a plus
Benefits
  • Competitive salary range: $65k-$70k
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Health benefits: Company-paid medical, dental, and vision

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportExcelSQLdatabase managementPythonsupport ticketing systemAI toolsautomation
Soft skills
critical thinkingtime managementattention to detailcustomer relationship skillscommunicationpassiongrithunger