Senior Dealer Success Manager

Curbee

Senior Dealer Success Manager driving performance and growth for Curbee's automotive partners through mobile service. Collaborating with dealership leadership to enhance utilization and expand high-performing accounts.

Posted 5/29/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $110,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
Identify underlying issues impacting performance and drive the right actions to improve results
Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
Mentor and support DSMs to improve execution and overall team performance

Requirements

What you’ll need

Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success
Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations
Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance
High autonomy: Comfortable operating independently in the field and making decisions
Strong communicator: Able to work across frontline staff and leadership effectively
High ownership: Takes responsibility for outcomes across a portfolio
Adaptable: Comfortable operating in a fast-moving environment with ambiguity

Benefits

Comp & perks

unlimited PTO
excellent insurance benefits
equity ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dealership operationsBDC workflowsservice workflowsperformance metrics trackingbehavior change strategiesportfolio managementdata analysismentoringprocess improvement

Soft Skills

communicationinfluenceautonomyownershipadaptabilityteam performance improvementproblem-solvingleadershipcollaboration