Curbee

Dealer Success Manager

Curbee

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $90,000 - $115,000 per year

About the role

  • Own Dealer Performance: Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
  • Launch Dealers: Lead in-person launches across dealers to ensure teams are trained, aligned, and ready to execute
  • Partner with Leadership: Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
  • Drive Adoption: Support dealers post-launch, turning go-live into consistent usage across BDC and service teams
  • Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
  • Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
  • Drive Execution: Deliver clear, actionable recommendations and follow through to ensure adoption
  • Support Growth: Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities

Requirements

  • Automotive experience (2+ years): Background in dealership operations, customer success, or dealer-facing roles
  • Understanding of fixed ops: Familiarity with BDC, service workflows, and dealership operations
  • Execution-focused: Ability to identify issues and drive follow-through to resolution
  • Field-ready: Comfortable working onsite with dealership teams
  • Strong communicator: Able to work across frontline staff and leadership effectively
  • High ownership: Takes responsibility for outcomes and steps in where needed
  • Adaptable: Comfortable operating in a fast-moving environment with ambiguity
Benefits
  • unlimited PTO
  • excellent insurance benefits
  • equity ownership (because we’re all in this together)
  • performance bonuses (quarterly and annually)
  • referral incentives for new clients and internal employee hires
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdealership operationsBDC workflowsservice workflowsperformance metricsmobile service adoption
Soft Skills
execution-focusedstrong communicatorhigh ownershipadaptable