Dealer Success Manager

Curbee

Dealer Success Manager driving performance on Curbee platform for dealerships. Partnering with leadership to expand mobile service adoption and ensure dealers see real results.

Posted 4/14/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own Dealer Performance: Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
Launch Dealers: Lead in-person launches across dealers to ensure teams are trained, aligned, and ready to execute
Partner with Leadership: Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
Drive Adoption: Support dealers post-launch, turning go-live into consistent usage across BDC and service teams
Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
Drive Execution: Deliver clear, actionable recommendations and follow through to ensure adoption
Support Growth: Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities

Requirements

What you’ll need

Automotive experience (2+ years): Background in dealership operations, customer success, or dealer-facing roles
Understanding of fixed ops: Familiarity with BDC, service workflows, and dealership operations
Execution-focused: Ability to identify issues and drive follow-through to resolution
Field-ready: Comfortable working onsite with dealership teams
Strong communicator: Able to work across frontline staff and leadership effectively
High ownership: Takes responsibility for outcomes and steps in where needed
Adaptable: Comfortable operating in a fast-moving environment with ambiguity

Benefits

Comp & perks

unlimited PTO
excellent insurance benefits
equity ownership (because we’re all in this together)
performance bonuses (quarterly and annually)
referral incentives for new clients and internal employee hires

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successdealership operationsBDC workflowsservice workflowsperformance metricsmobile service adoption

Soft Skills

execution-focusedstrong communicatorhigh ownershipadaptable