Curant Health

Account Manager

• Serve as the primary external liaison and Curant Point of Contact (CPOC) for assigned rare disease manufacturer partners
• Build strong partnerships and ensure client satisfaction
• Support the successful execution of all contracted services
• Proactively identify opportunities and collaborate with internal teams
• Manage business reviews and ensure Curant Rare meets or exceeds client expectations
• Oversee ongoing deliverables including reporting, data needs, and issue resolution

Analyst

• Analyze calls and call recordings using platforms such as Five9, AI tools, and other relevant software
• Report findings and communicate insights to support performance improvement
• Provide coaching to NSC and PCC staff
• Assist in patient support activities when needed
• Document errors discovered and provide real-time feedback
• Proactively review trends in errors and mentor coordinators

Contact Quality Analyst

• Serve as the primary external liaison and Curant Point of Contact (CPOC) for assigned rare disease manufacturer partners
• Build strong partnerships, ensuring client satisfaction and supporting the successful execution of all contracted services
• Act as the main point of contact for assigned clients, ensuring seamless communication, alignment, and program performance
• Proactively identify opportunities, collaborate with internal teams, and support program launches
• Manage business reviews, ensuring Curant Rare meets or exceeds client expectations
• Represent Curant Rare’s mission, vision, products, and services with professionalism and expert knowledge
• Achieve KPIs outlined in the Statement of Work (SOW)
• Meet annual revenue forecast and assigned quota for Curant Rare
• Build and manage long-term relationships with rare disease manufacturer partners to ensure satisfaction and retention
• Cultivate multi-level relationships from implementation through ongoing management
• Oversee ongoing deliverables including reporting, data needs, and issue resolution

Account Manager

Contact Quality Analyst

Account Manager – Rare