Learning Operations Admin

Curana Health

Temporary Learning Operations Admin at Curana Health supporting learning operations, organizing tasks, and providing administrative assistance.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Triage and manage incoming requests in the learning inbox and company intranet inbox, ensuring items are acknowledged, routed, tracked, and closed out appropriately.
Monitor inboxes for urgency, follow established response patterns, and escalate issues when needed.
Maintain trackers, task boards, and other operational tools used to monitor requests, assignments, completions, and follow-up items.
Support the Learning team’s intake and coordination processes by helping log requests, update statuses, and keep work organized and moving.
Complete basic administrative tasks in Workday Learning, such as checking completion status, locating learning records, helping with assignments or enrollments, running and sharing reports, and supporting routine follow-up.
Test learning content for basic functionality prior to launching trainings in Workday.
Provide first-line support for common Workday Learning questions using established guidance and escalation paths.
Provide light administrative support related to Curana Hub, primarily by monitoring the inbox, routing questions, documenting requested updates or issues, maintaining up to date documents, and helping ensure requests get to the right owner.
Keep documentation, shared folders, templates, and process references organized and current.
Coordinate with team members to ensure open requests, tagged inbox items, and action items are visible and moving.
Provide varying general administrative and operational support to the Learning & Development team as assigned.
Perform other duties as assigned.

Requirements

What you’ll need

1–3+ years of administrative, coordination, operations, customer support, or shared-services experience.
Strong organizational skills and comfort managing multiple requests at once.
Excellent follow-through and attention to detail.
Clear written communication and a professional, helpful service mindset.
Comfort working in systems like Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms.
Ability to learn defined processes quickly and apply them consistently.
Comfort handling routine questions, triaging requests, and knowing when to escalate.
Experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms such as Freshservice strongly preferred.
Experience supporting LMS, training operations, or internal support workflows preferred.
Experience supporting shared mailboxes or request-routing processes preferred.
Experience with Monday.com or similar task-tracking tools is a plus.

Benefits

Comp & perks

Professional development opportunities
Health benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experiencecoordination experienceoperations experiencecustomer support experienceshared-services experiencetask trackingsupport workflowsLMS supportreportingtriaging requests

Soft Skills

organizational skillsattention to detailclear written communicationservice mindsetfollow-throughability to learn processes quicklyescalation skillsmulti-taskingcollaborationproblem-solving