Shared Services Contact Center Specialist – Part Time
Curana Health
part-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Handle inbound calls, chats, emails, and faxes from healthcare providers
- Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up
- Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal
- Use empathy, critical thinking, and attention to detail to ensure providers get the answers they need
Requirements
- High school diploma or equivalent (required)
- 2+ years of experience in a healthcare contact center or customer service role
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
- Strong verbal and written communication skills
- Ability to navigate multiple systems and databases accurately
- Excellent organization, time management, and follow-through skills
- Independent problem-solving and decision-making ability
Benefits
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medicare claimsManaged CareMedicare AdvantageMedicaid
Soft Skills
verbal communicationwritten communicationorganizationtime managementproblem-solvingdecision-makingattention to detailempathycritical thinkingfollow-through
Certifications
high school diploma