Cupix

Technical Account Manager

• We’re looking for a Technical Account Manager to build, retain, and grow our customer base.
• In this role, you’ll work closely with our Account Executives, applying best practices and solutions to ensure our customers are set up for success and achieving their individual business goals and objectives.
• As a successful Technical Account Manager, you’ll use your consultative mindset to leverage Cupix’s technology solution within the industries we serve.
• You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base.
• You'll report to the VP of Customer Success.
• Become a Cupix product expert.
• Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
• Clearly communicate setup requirements and expectations with customers and key stakeholders.
• Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations.
• Troubleshoot technical issues as the first point of contact for customers.
• Record customer needs, requests, and questions in our CRM system and communicate to key internal stakeholders.
• Leverage feedback for continuous improvement to the onboarding process and training materials.
• Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk.
• Build trust and create meaningful relationships among champions and key executives within each customer.
• Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives.
• Identify and forecast risk as well as growth opportunities within the portfolio.
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 20% or more travel to client sites!