Salesforce Solution Architect – Principal

Cummins Inc.

Principal Global Service Operations Solution Architect at Cummins specializing in systems architecture and technical solutions for Salesforce and AI-driven services.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $105,600 - $158,400 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Define clear system architectures by breaking down components, allocating functions, and establishing seamless interfaces across systems
Create reusable standards, design patterns, and configurations that accelerate future solution development and improve consistency.
Partner closely with project and product teams to understand capability needs and deliver the most effective technical solutions.
Conduct advanced cost/benefit analyses to guide future-state capabilities and ensure smart, strategic investment decisions.
Lead the development of enterprise architecture principles that guide change, support governance, and inform solution decisions.
Audit solution designs to ensure compliance with architectural standards and prevent performance issues as new capabilities are introduced.
Collaborate with stakeholders to shape future-state architecture, build strategic roadmaps, and ensure alignment with broader business objectives.
Stay current on emerging technologies, build strong industry relationships, and coach junior architects to elevate architectural maturity enterprise-wide.

Requirements

What you’ll need

Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
Experience with Salesforce Platform, Agentforce concepts and applying AI in Service operations, customer service or engagement scenarios. Experience implementing or supporting Data Cloud.
Experience in tools such as Youreka, Forms on Fire and mobile development.
Experience in leading architecture strategy for Salesforce and deliver AI-driven service solutions.
Familiarity with public cloud platforms (AWS, Azure).
Deep understanding of Agentic standards (MCP, A2A)
Deep expertise in a core Salesforce Cloud (Manufacturing Cloud, Service Cloud, Sales Cloud, FSL, Revenue Cloud).

Benefits

Comp & perks

Equal employment opportunities without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system architecturecost/benefit analysisenterprise architecture principlesAI in service operationsSalesforce PlatformData Cloudarchitecture strategymobile developmentAgentic standardsSalesforce Cloud

Soft Skills

collaborationcoachingstrategic thinkingstakeholder engagementleadership

Certifications

Salesforce Certified AdministratorCertified Sales Cloud ConsultantCertified Service Cloud ConsultantAgentforce SpecialistApplication ArchitectSystem ArchitectAgentforce Champion