Regional Support Specialist
Knowledge Anywhere
Engine Field Service Technician, Level III
Cummins Inc.
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Junior
About the role
- Provide rapid response and technical support for critical field issues
- Support Techline and AL Tech Line teams for issue resolution and vehicle turnaround
- Track and update daily issue resolution via internal release trackers
- Implement SOPs for handling critical field issues
- Attend to repeated failures in customer vehicles and capture real-time data
- Guide field engineers in breakdown resolution and data collection
- Coordinate DEF/Fuel/Oil sample collection and lab analysis
- Ensure timely return of failed parts to PCP for engineering analysis
- Install data loggers on customer vehicles for performance tracking
- Organize field resources for immediate support and diagnostics
- Coordinate with engineering and lab teams for part analysis and resolution
- Attend and update field issues in EP-FIRG forums
- Implement STEP 3 & STEP 6 solutions in field vehicles and monitor performance
- Supervise contract resources for vehicle data collection and restoration
- Analyze field failures and define accurate problem statements
- Perform complex diagnostics, repairs, and preventative maintenance on engine systems
- Escalate unresolved issues to product specialists or supervisors
- Document service activities, warranty claims, and quality reports
- Identify additional service opportunities and support customer satisfaction
- Maintain service vehicle and tools in optimal condition
- Ensure compliance with health, safety, and environmental policies
Requirements
- 1–3 years of relevant experience in service engineering or mechanical testing
- Strong understanding of engine systems and interactions (fuel, exhaust, cooling, etc.)
- Proficiency in diagnostics using electronic service tools and software
- Experience in data logger installation and real-time data analysis
- Ability to guide and mentor field engineers and technicians
- Familiarity with service documentation and escalation protocols
- Hands-on experience with mechanical/electrical repairs and maintenance
- Strong coordination and communication skills across teams
- Ability to manage complexity and resolve conflicts effectively
- Customer-focused mindset with a drive for results
- Apprentice Trained Engine Technician (Preferred) or Vocational diploma from a relevant technical institution
- Diploma in Mechanical or Electrical Engineering (for external candidates)
- Locally valid driving permit
- Significant field service work experience (preferred for external candidates)
- Expert-level knowledge of engine products
- Experience in customer service and technical coaching (preferred)
- This position may require licensing for compliance with export controls or sanctions regulations
- Candidates must be eligible to work in the region and meet applicable certification requirements
