Field Engineer

• Provide rapid response and technical support for critical field issues
• Support Techline and AL Tech Line teams for issue resolution and vehicle turnaround
• Track and update daily issue resolution via internal release trackers
• Implement SOPs for handling critical field issues
• Attend to repeated failures in customer vehicles and capture real-time data
• Guide field engineers in breakdown resolution and data collection
• Coordinate DEF/Fuel/Oil sample collection and lab analysis
• Ensure timely return of failed parts to PCP for engineering analysis
• Install data loggers on customer vehicles for performance tracking
• Organize field resources for immediate support and diagnostics
• Coordinate with engineering and lab teams for part analysis and resolution
• Attend and update field issues in EP-FIRG forums
• Implement STEP 3 & STEP 6 solutions in field vehicles and monitor performance
• Supervise contract resources for vehicle data collection and restoration
• Analyze field failures and define accurate problem statements
• Perform complex diagnostics, repairs, and preventative maintenance on engine systems
• Escalate unresolved issues to product specialists or supervisors
• Document service activities, warranty claims, and quality reports
• Identify additional service opportunities and support customer satisfaction
• Maintain service vehicle and tools in optimal condition
• Ensure compliance with health, safety, and environmental policies

Engine Field Service Technician, Level III

Field Service Technician

Service Engineer

Field Engineer I

Senior Service Engineer

Field Service Engineer