Cummins Inc.

Collaboration Services Platform Automation Engineer

Cummins Inc.

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Salary

💰 MX$927,203 - MX$1,344,797 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudPythonVoIP

About the role

  • Define, build, and communicate technical and architectural vision for the Collaboration Services Platform to ensure systems and solutions are fit for purpose and meet business requirements.
  • Provide technical support for end-user issues and concerns for the Collaboration Services Platform (Microsoft 365, Zoom, Box, SharePoint, etc.) to ensure future scalability, performance, and compliance.
  • Support in the Administration of Microsoft 365 (Outlook, Teams, SharePoint, Entra ID/Azure AD), Zoom (Meetings, Zoom Phone, Zoom Rooms), Box, Adobe Acrobat/Sign, and Power Platform tools.
  • Drive automation of deployments, configuration management, patching, license provisioning, user lifecycle management, and alerting using PowerShell, Python, or relevant scripting tools.
  • Collaborate with Product Teams and Architects to ensure infrastructure aligns with Agile architecture and DevOps best practices, including Continuous Delivery Pipelines.
  • Develop automation workflows for CI/CD pipelines, testing, and platform monitoring.
  • Handle platform migrations, onboarding of acquired companies, and rationalization of collaboration technologies.
  • Contribute to projects for Enterprise Content Management, PowerApps, and data integration.
  • Partner with the Enterprise Monitoring and Automation Specialists to build intelligent alerting systems that preemptively address end-user collaboration issues.
  • Apply Systems Thinking and Requirements Engineering principles to assess technical feasibility, risk, and long-term value of solutions.
  • Maintain high performance, reliability, and user satisfaction standards while reducing operational overhead through automation.
  • Ensure compliance with security, governance, and legal/regulatory policies affecting collaboration platforms and communications.

Requirements

  • Ability to work in a hybrid, globally distributed environment with cross-functional stakeholders.
  • Availability to support global collaboration platforms across multiple time zones, with occasional after-hours work during critical migrations or upgrades.
  • Strong problem-solving mindset with a proactive, service-oriented approach.
  • Willingness to lead platform modernization and support legacy system transformation initiatives.
  • Passion for enhancing digital employee experience and fostering innovation in the digital workplace.
  • Deep experience with Microsoft 365, Zoom, SharePoint, Teams, Box, and Adobe administration.
  • Understanding of cloud VoIP, Zoom Phone, telephony infrastructure, and integration with other collaboration tools.
  • Familiarity with Microsoft PowerApps, Power Automate, and Microsoft Graph API for platform customization and automation.
  • Strong PowerShell, Python, or Bash scripting skills, including deployment automation and system orchestration.
  • Ability to set up platform monitoring, track license usage, identify inactive accounts, and generate actionable reports.
  • Basic-to-intermediate understanding of network management.
  • Approach systems holistically while guiding technical direction in Agile/SAFe environments.
  • Strong troubleshooting, diagnostic, and problem-solving skills
  • Comfortable working across cultures, regions, and time zones with a consistent commitment to user experience and enterprise goals.
  • Ability to collaborate with engineers, architects, product managers, and end users to solve complex problems.
  • Preferred certifications: Microsoft 365 Certified; Zoom Certified Administrator; Google Workspace Admin.
  • Bachelor’s degree in computer science, Information Technology, or related discipline (or equivalent experience).
  • Minimum of 4 years in IT engineering or architecture roles focused on platform administration, automation, and systems engineering.
  • Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms.
  • Demonstrated success managing enterprise collaboration platforms and supporting thousands of global users.
  • Experience implementing infrastructure as code (IaC), automated platform monitoring, and cloud-native DevSecOps practices.