Field Service Technician
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Kalgoorlie • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diagnose and complete less complex repairs to engines at the customer’s site.
- Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
- Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
Requirements
- Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
- Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
- Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
Benefits
- Health Safety & Environmental (HSE) policies adherence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
engine repairdiagnosispreventative maintenanceservice documentationparts identificationtools operation
Soft skills
customer engagementprofessionalismcommunicationproblem-solving
Certifications
vocational diplomadriving permit