Field Service Technician
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$64,000 - CA$96,000 per year
Job Level
Mid-LevelSenior
About the role
- Engage customers in a courteous and professional manner.
- Anticipate and ensure prompt and efficient attention to customer needs.
- Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation.
Requirements
- Red seal Heavy duty mechanics or Truck and transport certification is mandatory for this position.
- Locally valid driving permit is mandatory for this position.
- Basic level field service work experience.
- Intermediate level knowledge of and/or experience with engine products.
- Customer service experience.
- Successful candidate must be able to travel to the USA on occasion.
Benefits
- Company Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Full complement of personal and professional benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancediagnosisrepairengine productsfield service work
Soft skills
customer servicecourteous communicationprofessionalismproblem-solvingattention to detail
Certifications
Red seal Heavy duty mechanicsTruck and transport certificationlocally valid driving permit