Operations

• Guide Branch Managers to achieve operational excellence and financial performance across all branches, aligning with the Annual Operating Plan.
• Collaborate with Business Development and Branch Managers to develop and execute the Annual Operating Plan, ensuring alignment with company goals.
• Track and analyze key business metrics—balanced scorecards, P&L, and asset utilization—to drive continuous improvement and accountability.
• Lead market analysis and implement targeted marketing and sales strategies to expand the customer base and forge new business partnerships.
• Champion customer satisfaction through Net Promoter Score and Lens of the Customer programs, fostering a service-oriented culture.
• Oversee warranty processes and Repair Event Cycle Time, using insights to improve service quality and reduce repeat issues.
• Ensure adherence to health, safety, and environmental standards while promoting corporate responsibility within the community.
• Recruit, mentor, and retain high-performing teams, supporting Branch Managers with clear work plans and development goals.

Area Vice President – Operations

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