Engine Field Service Technician – Level IV
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Guishan Dist. • 🇹🇼 Taiwan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner.
- Anticipates and ensures prompt and efficient attention to customer needs; escalates key customer or market information to supervisor.
- Applies documented Standard Repair Times (SRTs) and follows applicable processes, procedures, and policies to diagnose and complete complex repairs.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents.
- Identifies additional sales and service opportunities with customers.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Partners with supervisor and applicable stakeholders to review repair plans, parts lists, etc.
- Engages with relevant stakeholders to communicate additional parts originally not included in the estimated job plan required to continue the troubleshooting process.
- Makes informed decisions beyond standard published processes when applicable to solve problems.
- Performs final engine/component inspection or run test.
- Independently provides training or introduction on product promotion to meet the field customer's needs.
Requirements
- Significant field service work experience
- Expert level knowledge of and/or experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Standard Repair Times (SRTs)complex repairsengine productstechnical advicetroubleshootingfinal engine inspectionrun test
Soft skills
customer servicecooperative interactionsupportive mannercourteous communicationproblem-solvingtrainingdecision-making