Senior Manager, Patient and Community Educators
CultureHQ
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $190,000 - $225,000 per year
Job Level
About the role
- Deliver disease state and treatment education to patients, caregivers, and community members in both live and virtual settings.
- Facilitate educational programs, webinars, 1:1 meetings, and small-group discussions designed to increase disease understanding and patient confidence.
- Translate complex clinical information into clear, relatable, and patient-friendly conversations.
- Serve as a compassionate and knowledgeable resource for individuals navigating the challenges of rare diseases and cancers.
- Build trusted relationships within the SM and GIST patient communities.
- Support patient advocacy events, educational forums, and community meetings.
- Collaborate with advocacy organizations, healthcare organizations, and community stakeholders to expand educational outreach.
- Execute educational programming aligned with company strategy and compliance requirements.
- Coordinate and host patient education events, including virtual webinars and in-person programs.
- Ensure all educational materials and discussions adhere to regulatory and compliance standards.
- Capture patient and caregiver insights from field interactions and share them with cross-functional partners.
- Collaborate closely with internal teams including Patient Advocacy, Marketing, Sales, and Patient Support Services to ensure alignment.
- Provide field perspective on patient needs, barriers to care, and community trends.
- Maintain accurate, timely, and compliant documentation of interactions and program activity within CRM systems.
- Ensure strict adherence to privacy regulations and company policies.
- Represent the organization with professionalism, integrity, and empathy in all interactions.
Requirements
- Bachelor’s degree required; clinical background (RN, NP, PA, PharmD, MSW, or similar) preferred
- 5+ years of experience in patient education, nurse educator roles, patient services, or similar patient-facing roles in pharma/biotech
- New product launch experience preferred
- Experience in rare disease, oncology, or specialty medicine strongly preferred
- Demonstrated ability to communicate complex medical concepts clearly and empathetically to a patient audience
- Strong presentation and facilitation skills in both virtual and live environments
- Ability to build trust with patients, caregivers, and advocacy communities
- Strong organizational and time-management skills with the ability to manage a field territory independently
- Technologically proficient with CRM systems and virtual engagement platforms
- Bilingual language skills are a plus
Benefits
- We cover 100% of medical, dental, and vision premiums for you and your family
- Help reduce out-of-pocket costs by funding up to 75% of in-network deductibles
- 401(k) match with immediate vesting
- Generous paid time off
- 12 weeks of fully paid parental leave
- Paid family and medical leave for all employees regardless of location
- Company-paid short-term disability coverage for up to 20 weeks
- Wellness programs
- Tuition reimbursement
- Inclusive family-forming support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient educationnurse educatorpatient servicesnew product launchrare diseaseoncologyspecialty medicinecommunication of medical conceptspresentation skillsfacilitation skills
Soft Skills
building trustempathyorganizational skillstime-management skillsindependent managementrelationship buildingcompassionclear communicationcollaborationinsight capture
Certifications
Bachelor's degreeRNNPPAPharmDMSW