Director, Patient and Community Educators
CultureHQ
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $240,000 - $280,000 per year
Job Level
About the role
- Define and execute a forward-looking patient education and engagement strategy aligned with program, launch, and corporate priorities.
- Build the patient field team operating model: territories, prioritization, coverage, engagement standards, reporting, and metrics.
- Establish and maintain clear patient field team standards so every patient receives accurate, consistent, and appropriate education.
- Translate clinical data and program strategy into scalable, accessible patient education frameworks.
- Build, lead, and develop a high-performing national team of Patient Educators.
- Set clear performance expectations and MBOs aligned with organizational objectives and monitor progress to goals.
- Conduct field engagement and structured coaching to ensure quality, consistency, and impact.
- Foster a culture grounded in empathy, accountability, compliance, collaboration, and continuous improvement.
- Partner with Cogent Training Lead to develop and implement a best-in-class onboarding and continuous learning program for the Patient Educators.
- Oversee execution of live and virtual education programs across SM and GIST communities.
- Strengthen relationships within disease-specific and rare disease/oncology networks to enhance visibility and credibility.
- Ensure education delivery is medically accurate, patient-friendly, and meets the highest standards of privacy, regulatory, and compliance requirements.
- Compliantly partner with Patient Support Services, Marketing, Sales, Medical, and other key stakeholders to ensure aligned strategy and coordinated execution.
- Capture and synthesize patient insights to inform program strategy, educational programming, and field enablement.
- Contribute meaningfully to launch readiness and ongoing lifecycle management.
- Define performance metrics and leverage analytics to optimize engagement effectiveness.
- Partner with IT, Operations, PV. and Quality to build and manage audit-ready processes and compliant systems (e.g., CRM, AE reporting); ensure accurate CRM documentation and data integrity across team.
- Continuously assess team execution and educational programming and implement enhancements to maximize impact.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- 8+ years of experience leading patient-facing teams (Nurse Educators, Patient Education Liaisons, Patient Advocacy, or similar), ideally within rare disease or oncology.
- Demonstrated success building and scaling field-based patient education programs.
- Product launch experience strongly preferred.
- Deep ability to interpret clinical data and translate complex information into clear, patient-centered communication.
- Proven track record of leading, coaching, and inspiring high-performing field-based teams.
- Strategic mindset with strong operational discipline.
- Excellent communication skills with the ability to navigate sensitive or complex conversations.
- Strong analytical capability; experience using data to drive decisions.
Benefits
- 100% of medical, dental, and vision premiums for you and your family
- Up to 75% of in-network deductibles funded
- 401(k) match with immediate vesting
- Generous paid time off
- 12 weeks of fully paid parental leave
- Paid family and medical leave for all employees regardless of location
- Company-paid short-term disability coverage for up to 20 weeks
- Wellness programs
- Tuition reimbursement
- Inclusive family-forming support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient educationfield engagementperformance metricsanalyticsclinical data interpretationprogram strategyonboarding program developmenteducational programmingaudit-ready processesdata integrity
Soft Skills
leadershipcoachingcommunicationempathyaccountabilitycollaborationstrategic mindsetoperational disciplinecontinuous improvementrelationship building