Director, Patient and Community Educators

CultureHQ

. Define and execute a forward-looking patient education and engagement strategy aligned with program, launch, and corporate priorities.

Posted 3/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $240,000 - $280,000 per yearWebsite

About the role

Key responsibilities & impact

Define and execute a forward-looking patient education and engagement strategy aligned with program, launch, and corporate priorities.
Build the patient field team operating model: territories, prioritization, coverage, engagement standards, reporting, and metrics.
Establish and maintain clear patient field team standards so every patient receives accurate, consistent, and appropriate education.
Translate clinical data and program strategy into scalable, accessible patient education frameworks.
Build, lead, and develop a high-performing national team of Patient Educators.
Set clear performance expectations and MBOs aligned with organizational objectives and monitor progress to goals.
Conduct field engagement and structured coaching to ensure quality, consistency, and impact.
Foster a culture grounded in empathy, accountability, compliance, collaboration, and continuous improvement.
Partner with Cogent Training Lead to develop and implement a best-in-class onboarding and continuous learning program for the Patient Educators.
Oversee execution of live and virtual education programs across SM and GIST communities.
Strengthen relationships within disease-specific and rare disease/oncology networks to enhance visibility and credibility.
Ensure education delivery is medically accurate, patient-friendly, and meets the highest standards of privacy, regulatory, and compliance requirements.
Compliantly partner with Patient Support Services, Marketing, Sales, Medical, and other key stakeholders to ensure aligned strategy and coordinated execution.
Capture and synthesize patient insights to inform program strategy, educational programming, and field enablement.
Contribute meaningfully to launch readiness and ongoing lifecycle management.
Define performance metrics and leverage analytics to optimize engagement effectiveness.
Partner with IT, Operations, PV. and Quality to build and manage audit-ready processes and compliant systems (e.g., CRM, AE reporting); ensure accurate CRM documentation and data integrity across team.
Continuously assess team execution and educational programming and implement enhancements to maximize impact.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred.
8+ years of experience leading patient-facing teams (Nurse Educators, Patient Education Liaisons, Patient Advocacy, or similar), ideally within rare disease or oncology.
Demonstrated success building and scaling field-based patient education programs.
Product launch experience strongly preferred.
Deep ability to interpret clinical data and translate complex information into clear, patient-centered communication.
Proven track record of leading, coaching, and inspiring high-performing field-based teams.
Strategic mindset with strong operational discipline.
Excellent communication skills with the ability to navigate sensitive or complex conversations.
Strong analytical capability; experience using data to drive decisions.

Benefits

Comp & perks

100% of medical, dental, and vision premiums for you and your family
Up to 75% of in-network deductibles funded
401(k) match with immediate vesting
Generous paid time off
12 weeks of fully paid parental leave
Paid family and medical leave for all employees regardless of location
Company-paid short-term disability coverage for up to 20 weeks
Wellness programs
Tuition reimbursement
Inclusive family-forming support

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient educationfield engagementperformance metricsanalyticsclinical data interpretationprogram strategyonboarding program developmenteducational programmingaudit-ready processesdata integrity

Soft Skills

leadershipcoachingcommunicationempathyaccountabilitycollaborationstrategic mindsetoperational disciplinecontinuous improvementrelationship building