Senior Technical Support Representative – SaaS platform
Motorola Solutions
DNSTCP/IP
Customer Support Analyst
Cultura Technologies
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
SFDC
About the role
- Provide intermediate Level 1 & 2 customer support with Solentra’s OneWeigh & binSight software products.
- Ensure customer issues are resolved or escalated within specified target resolutions times
- Track and Document customer communication and case resolution on each case in our CRM system (Salesforce.com) and Project Management software (JIRA)
- Create customer quotes, ensuring timely delivery & accuracy
- Perform product demos, and developing user manuals
- Responsible for deploying, configuring, and installing software solutions at client's physical location
- Collaborate with cross-functional teams including delivery & support managers, product managers and development teams.
- Travel to customer sites in remote locations across the Midwest, annual company meeting in the U.S. and industry conference will be required.
- Travel will be expected up to 15% as necessary.
Requirements
- Knowledge of agribusiness, specifically at a grain processing facility
- 2 years’ experience supporting and assisting customers
- 1-2 years’ experience selling agriculture products
- Associate degree or 4 years agricultural industry experience
- Travel up to 15% as necessary
- Proficiency with CRM software (Salesforce) and JIRA
- Experience deploying, configuring, and installing software solutions at client locations
- Ability to work with cross-functional teams
