Cultura Technologies

Customer Support Analyst

Cultura Technologies

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

SFDC

About the role

  • Provide intermediate Level 1 & 2 customer support with Solentra’s OneWeigh & binSight software products.
  • Ensure customer issues are resolved or escalated within specified target resolutions times
  • Track and Document customer communication and case resolution on each case in our CRM system (Salesforce.com) and Project Management software (JIRA)
  • Create customer quotes, ensuring timely delivery & accuracy
  • Perform product demos, and developing user manuals
  • Responsible for deploying, configuring, and installing software solutions at client's physical location
  • Collaborate with cross-functional teams including delivery & support managers, product managers and development teams.
  • Travel to customer sites in remote locations across the Midwest, annual company meeting in the U.S. and industry conference will be required.
  • Travel will be expected up to 15% as necessary.

Requirements

  • Knowledge of agribusiness, specifically at a grain processing facility
  • 2 years’ experience supporting and assisting customers
  • 1-2 years’ experience selling agriculture products
  • Associate degree or 4 years agricultural industry experience
  • Travel up to 15% as necessary
  • Proficiency with CRM software (Salesforce) and JIRA
  • Experience deploying, configuring, and installing software solutions at client locations
  • Ability to work with cross-functional teams