Operations

• Overall responsibility for the strategy, P&L and operational performance of the Facility & Operations product line
• Develop and execute against the strategic plan for the product line that will ensure strong growth and profitability
• Meet agreed P&L targets, including BQR (EBITA + Net Revenue Growth); Core Ratio; and Customer Satisfaction and Attrition
• Actively monitor their P&L performance against the forecast, and drive the quarterly P&L re-forecast process
• Development of talent pipeline and succession planning to support the growth objectives within their P&L, including talent attraction and retention, building capability and employee engagement across the P&L
• Providing mentoring and coaching for upcoming leaders for the future, ensuring that there is leadership succession and strong bench strength for the future
• Ensure structure and resourcing levels will enable P&L objectives to be met
• Strategic internal and external key stakeholder management
• Escalation point for key customers issues within their product line
• Ensure adequate customer attraction and retention strategies are in place to meet the agreed objectives, ensuring sales team executes against agreed upon sales strategy
• Identify risks and issues and put in place remediation and mitigation plans
• Responsible for the product marketing strategy and execution
• Support sales to gain new name customers within a competitive environment that is driven by an excellent product reputation
• Be hands-on in day-to-day operations including revenue forecasting, R&D capacity management, customer support
• Work with sales and professional services on revenue forecasting, services resourcing
• Become a subject matter expert on the market, the product, and the competition
• Be a go-to person and strategic leader on day-to-day basis within the company
• Research customer and vertical needs and identify where there may be opportunities for the organization to partner, build or buy
• Report findings to General Manager
• Build Customer Success Management expectations and ensure Sales Team delivers
• Support VBU Leader in overall strategy of the business

Vice President, Facility Operations

Operational Excellence Manager

Automotive Operations Support Manager

Pharmacy Operations Specialist

Head of Go To Market Operations

Data Operations Specialist