C&I Customer Service Representative

Culligan

Billing Coordinator managing commercial setup and billing processes for new customers. Ensuring smooth coordination and accuracy in installations, orders, and billing transactions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

The C&I Billing Coordinator is responsible for managing the setup and billing process for new commercial and industrial (C&I) customers
Ensure smooth coordination of commercial installations, accurate ordering of equipment, and timely processing of project-related billing, including progress payments and cash collection
Set up new commercial customers in the system, ensuring all required information is accurately captured
Work closely with sales, operations, and finance teams to facilitate a smooth onboarding process for commercial accounts
Schedule and coordinate installations and Service for new commercial projects, ensuring alignment with internal teams and external vendors
Communicate installation timelines and requirements with customers and field service teams
Monitor installation progress and address any issues or delays as they arise
Relay Job Package and equipment details to be ordered by branch for commercial projects based on project specifications and requirements
Track equipment shipments, confirm deliveries, and coordinate with service teams to ensure availability for installations
Set up Progressive Payments individual projects
Generate and process invoices for commercial projects, ensuring accuracy and compliance with contractual agreements
Manage progress billing for large-scale commercial installations, tracking payment milestones and issuing invoices accordingly
Coordinate with customers and internal teams to resolve billing discrepancies and ensure timely payments
Maintain accurate records of all billing transactions and customer accounts.

Requirements

What you’ll need

High school diploma required
Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field preferred
2+ years of experience in commercial billing, customer account management, or a related role
Experience in project coordination or commercial installations is a plus
Proficiency in billing systems, ERP software (e.g., IFS, SAP, or similar), and Microsoft Office Suite
Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously
Knowledge of progress billing and commercial project invoicing processes
Familiarity with commercial service agreements, equipment procurement, and job costing is preferred
Excellent communication and interpersonal skills for coordinating with internal teams and external customers
Strong attention to detail and accuracy in billing and data management.

Benefits

Comp & perks

Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial billingcustomer account managementproject coordinationprogress billinginvoicing processesequipment procurementjob costingbilling systemsERP softwareMicrosoft Office Suite

Soft Skills

organizational skillsproblem-solving skillscommunication skillsinterpersonal skillsattention to detailaccuracy in billingability to manage multiple projects

Certifications

high school diplomaAssociate’s degreeBachelor’s degree