Field Service Operations Manager
Culligan UK
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Promoting a Health and safety culture in the day to day function of the Culligan Operations Team.
- Shaping and executing the Field Service Strategy across your regions ensuring alignment to wider business objectives.
- Accountable for driving the operational and commercial performance of your regions, continuous improvement and sharing of best practice.
- Accountable for delivering the Operational SDP plan and revenue targets.
- Responsible for recruiting, leading, inspiring and managing your regions
- Working to achieve development and growth in the skills and capabilities of your regions
- Building close working relationships between the Customer and the necessary operational and support teams to ensure effective and efficient delivery of scheduled activities and management of stock/ inventory
- Accurately updating all relevant systems with key information to enable successful resolution of scheduled activities, inventory management and tracking of all mandatory KPIs
- Accountable for your regions governance and adherence to procedures and compliance with company policy and best practice. Including, but not limited to, any external audit requirements
- Ensuring compliance with the end to end Field Operations processes, policies and procedures
Requirements
- A proven excellent track record of leading Field Service Operations
- Strong ability to influence and construct business strategy and improvements
- Excellent ability to handle a range of diverse and competing priorities
- Demonstrated excellent commercial awareness
- Ability to resolve challenging situations in a clear, empathetic, conciliatory manner
- A proven track record of providing excellent customer service
- Strong oral and written communication skills
- Full and valid driving license with a maximum of 3 points (none of which are for dangerous or careless driving)
- Competence in using Microsoft Office tools
- Sound knowledge of Health and Safety in operational roles
- Strong ability to consistently achieve targets
Benefits
- 25 Days Holiday plus Bank Holidays
- Additional Annual Holiday option to buy or sell
- Pension Scheme
- Product discounts
- Cycle-to-work Scheme
- Online discounts/perk platform
- Enhanced Maternity & Paternity Leave
- Life Assurance
- Opportunities for ongoing Training & Development
- Employee Assistance Programme - Counselling
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Field Service OperationsOperational SDP planInventory managementKPI trackingCommercial performanceContinuous improvementCompliance proceduresHealth and Safety knowledge
Soft skills
LeadershipInfluencingStrategic thinkingPrioritizationCustomer serviceCommunicationEmpathyConflict resolution
Certifications
Full and valid driving license