Associate Systems Support Engineer

Cubic Corporation

. Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers .

Posted 4/22/2026full-timeSalfords • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers
Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently
Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined
Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures
Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds
Undertake data analysis to identify trends and proactively provide solutions to the System Support Manager to improve the quality of service for customers with the objective of reducing incidents and abatements
Proactively manage the ‘Incident Management’ queue system ensuring that assigned tickets are picked up in a timely manner
Ensure standards of quality as defined by Cubic and our customers are met or exceeded
Ensure that team ‘processes/procedures’ are documented and updated regularly, including knowledge articles
Provide reports as and when required
Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Participate in the on-call rota and provide out of hours support as required
Deliver outstanding technical support service to the Cubic business and their customers

Requirements

What you’ll need

HND in electrical & electronic engineering or equivalent
Microsoft Accreditation
Experience in field maintenance in electronics/electro-mechanical systems
Technical experience of devices hardware down to component level
Competent user of MS software packages and MS Office suite, including Word, Excel, PowerPoint to intermediate level
Basic knowledge of Linux scripting and SQL T-SQL query writing
Sound knowledge of Microsoft Operating Systems
Basic Networking knowledge (TCP / IP)
Experience of understanding and implementing health and safety requirements in operational environments
Previous experience working as a system support engineer or equivalent duties
Intermediate knowledge of T-SQL query writing
Basic programming language (Visual Basic, C++)

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysistechnical supportincident managementLinux scriptingSQLT-SQLprogramming (Visual Basic, C++)electronic systems maintenancehardware troubleshootingnetworking (TCP/IP)

Soft Skills

collaborationproblem-solvingcommunicationproactive managementattention to detailcustomer servicereportingprocess documentationtime managementadaptability

Certifications

HND in electrical & electronic engineeringMicrosoft Accreditation