Cube

Customer Success Engineer, FP&A

Cube

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Act as a trusted Customer Success Manager supporting and advising Cube customers on FP&A goals and product adoption.
  • Own a book of business and drive customer health, renewal, and expansion.
  • Educate customers on Cube’s value and provide strategic ongoing training to increase feature adoption.
  • Partner with internal teams (Professional Services, product, engineering, support) to ensure customer satisfaction and deliver outcomes.
  • Analyze customer product usage and provide recommendations to improve engagement and ROI.
  • Document customer processes, use cases, and ROI; solicit and synthesize customer feedback for product development.
  • Communicate benefits of new product releases and add-ons to customers.
  • Establish proficiency on the Cube platform and advise customers on relevant features and functionality.

Requirements

  • Excel power user with deep expertise in financial modeling, reporting, and data analysis.
  • Hands-on experience in FP&A, financial modeling, and transformation initiatives.
  • Fluency in ERP platforms such as NetSuite, QuickBooks Online, Xero, and Sage Intacct.
  • Proven track record driving measurable business outcomes via financial analysis, forecasting, and strategic planning.
  • Experience using SaaS tools like Salesforce, Confluence, and Jira.
  • Ability to translate financial pain points into actionable solutions for product, engineering, and support teams.
  • Comfortable operating in digital-first environments and managing multiple priorities across distributed teams.
  • Composed under pressure with experience managing financial projects and timelines.
  • Authorization to work in the United States; immigration sponsorship is not available.
  • Willingness to work onsite in New York office Tuesday through Thursday.
Benefits
  • Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.
  • Focus Fridays when employees can catch up on projects, take customer calls/demos, or recharge.
  • Stock options offered to all full-time employees.
  • 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options.
  • Free memberships to OneMedical, Teladoc, and Talkspace.
  • Up to 12 weeks of paid parental leave for primary caregivers.
  • Quarterly learning budget for books, classes, or events supporting development.
  • Variable compensation component (offers commission)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial modelingdata analysisFP&Afinancial reportingforecastingstrategic planningcustomer engagementROI analysisproduct adoptioncustomer satisfaction
Soft skills
communicationcustomer successproblem-solvingcollaborationtime managementadaptabilitycomposure under pressurestrategic advisingfeedback synthesistraining